Return and Refund Policy
Return & Refund Policy Effective Date: 26 July 2026 Welcome to Ceylon Herbs Ayurvedic (Pvt) Ltd. We value your trust and strive to provide high-quality natural cosmetic and personal care products. This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted. 1. Eligibility for Returns You may request a return or replacement if: • The product was delivered damaged or defective. • You received the wrong product. • The product has a verified manufacturing defect. • Your return request is submitted within 7 days of receiving your order. All returned items must be accompanied by proof of purchase. 2. Non-Returnable Products To ensure the safety and hygiene of all customers, we are unable to accept returns or exchanges for: • Opened, used, or partially used cosmetic or skincare products. • Products with broken, damaged, or removed safety seals. • Products damaged due to misuse, improper storage, neglect, or accidental damage. • Clearance, promotional, discounted, or complimentary products, unless they are defective upon delivery. 3. Damaged, Defective, or Incorrect Orders If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. To help us process your request promptly, please provide: • Your order number or invoice number. • Clear photographs of the product and its packaging. • A brief description of the issue. Once your request has been reviewed and approved, we will arrange a replacement or refund where applicable. 4. Refund Policy Approved refunds will be processed using the original payment method whenever possible. Please note: • Refund processing times may vary depending on your bank or payment provider. • Shipping and delivery charges are non-refundable unless the return is due to an error made by *Ceylon Herbs Ayurvedic (Pvt) Ltd*. • Refunds will only be issued after the returned product has been inspected and approved. 5. Product Exchanges We will replace products only if they: • Arrive damaged. • Have a manufacturing defect. • Were supplied incorrectly due to our error. Exchanges are subject to product availability. 6. Return Shipping If the return is due to an error on our part (such as a damaged, defective, or incorrect item), we will provide instructions regarding the return process. If the return is for any other reason, the customer may be responsible for the return shipping costs. 7. Allergies and Skin Reactions Our products are made using carefully selected natural ingredients. However, individual skin types may react differently. We recommend performing a patch test before using any new skincare or cosmetic product. We cannot accept returns or provide refunds for products that cause allergic reactions resulting from individual sensitivities, unless the product is found to have a manufacturing defect. 8. Contact Us If you have any questions regarding this Return & Refund Policy or wish to request a return or refund, please contact us. Ceylon Herbs Ayurvedic (Pvt) Ltd Email: Myceylonherbs@gmail.com Phone: 071 769 5895 Website: https://www.ceylonherbs.lk We are committed to resolving customer concerns promptly and fairly and appreciate your trust in our natural skincare products.